Privacy Policy

Last updated Novermber 8, 2025

At ZWHEEL Electric scooters, we take your personal privacy seriously and recognize that you expect privacy and security for all your personal information.               We understand the need to protect and safeguard sensitive information about you, and we maintain strict standards and procedures designed to prevent misuse of your information.

We encourage you to read this privacy notice (the “Privacy Notice”) carefully to understand the information we collect and what we do with it.

ZWHEEL Electric scooters and its affiliates and subsidiaries (collectively “ZWHEEL,” “us,” “our,” or “we”) are responsible for your information.  This Privacy Notice applies to our European Union website (“ZWHEEL Site” or “Site”).               When you access and use our Site you acknowledge that you have read this Privacy Notice, understood it, and that you do not object to our processing activities.

Your ZWHEEL Data Controller: Your data controller is the company making decisions on how and why your data is used, and for EU residents this is ZWHEEL Electric scooters.

This Privacy Notice describes how ZWHEEL collects, protects, uses, and discloses information and data collected and created in the course of your access to and use of the ZWHEEL Site, products, and services, as well as your interactions with EMOKO via telephone, through mail or at our physical locations.  It also explains what your rights are, which may differ depending on where you are located.

At certain points in your interaction with the Site, certain third party service providers engaged by ZWHEEL (“Service Providers”) may be responsible for collecting information pertaining to you, your interactions with the Site, your preferences, your settings, or other general information.  At other points you will need to submit various pieces of information to a Service Provider in order to take advantage of services offered by ZWHEEL, including but not limited to making a purchase, financing a purchase, applying for employment, or entering a contest.This Privacy Notice will identify instances where your information is being collected, transmitted or stored by a Service Provider, and in such instances, your information will become subject to terms and conditions and a privacy policy operated by that Service Provider.  Please see the “Access to Your Information” section below for more information about our Service Providers.

 

Scope

Please be advised that this Privacy Notice applies to information that we collect:

when you visit the Site.

when you submit your information to us on the Site.

when you create or use a user profile on the Site.

when we communicate with you through email and other communications.

through Service Providers that we work with to provide our services.

by any other means over the course of your use of our services.

How We Collect Your Information

The only personal information we collect about you is either provided by you voluntarily or as described below under “Information Collected from Your Use of the Site.”ZWHEEL does not collect biometrics or sensitive information relating to health, race, gender, or other special category data.

 

Information We Collect.  If you access or submit an inquiry through our Sites, set up an account, subscribe to a service, register to receive marketing materials, participate in contests, sweepstakes or promotions, or receive other services, we may ask you to provide certain personal information such as your name, email address, phone number and zip code, and other personally identifiable information (“Personal Information”).

 

We take reasonable steps to make sure that we only ask for the information we need for the purposes listed in “How We Use Your Information”.

 

We also take steps to ensure that your contact information is accurate, complete, current, and otherwise reliable.

 

We will only collect and process your Personal Information if we (a) obtain your consent, (b) have a legitimate interest in collecting and processing the data for our direct marketing purposes, or (c) where required or permitted by law.

 

We may periodically supplement the Personal Information we collect from you with personal or non-personal information about you or another person obtained from companies with whom we have marketing or other business relationships and other third-party sources.  Any aggregate information that is linked or linkable to your Personal Information will be treated by us as Personal Information under this Privacy Notice.

 

Children Under Age 16. This Site is not intended for children under 16 years of age.  No one under age 16 may provide any personal information to or on the Site.  If you are under 16, do not use or provide any information on this Website or on or through any of its features/register on the Site, make any purchases.